Managed IT & Helpdesk
Your whole IT environment monitored, maintained and supported — proactive fixes before problems reach your team.
- 24/7 monitoring
- <2hr SLA helpdesk
- Patch management
- On/offboarding
- Procurement & assets
- Lifecycle planning
Microsoft Partner · Azure Certified · Australian Owned
Enterprise IT,
Enterprise IT,
managed for Australian business.
Sigma Labs runs your entire IT environment — managed support, cloud, cybersecurity and automation — so your business moves faster, stays secure, and spends less than it would on an internal team.
50+
Businesses supported
<2hr
Critical response SLA
99.9%
Uptime commitment
$ sigma deploy --client acme
Azure tenant provisioned
MFA & conditional access enforced
endpoint protection 47 devices online
immutable backups verified
threats blocked 1,247
all systems secure
uptime 99.9%
response <2hr
Microsoft Partner
Microsoft Azure
Microsoft 365
Sophos
Datto
Cisco Meraki
Ubiquiti
Capabilities
One partner for your entire IT stack.
We replace the patchwork of vendors with a single accountable team — six capability areas, enterprise-grade outcomes.
Cloud & Microsoft 365
Migrate and scale with zero disruption. We architect, deploy and manage Microsoft 365, Azure and hybrid environments.
- M365 deployment
- Azure & cost control
- Zero-downtime migration
- Teams & SharePoint
- Conditional access & MFA
- Intune MDM
Cybersecurity & Resilience
Multi-layered protection and tested recovery — from EDR and email security to immutable, ransomware-resistant backups.
- EDR / endpoint
- Email & DNS filtering
- Dark-web monitoring
- Immutable backups
- DR runbooks
- Essential Eight
Networks & Connectivity
Enterprise-grade networks and unified comms designed around your floorplan and growth — no dead zones, no downtime.
- UniFi & Meraki
- VLAN & SD-WAN
- Secure Wi-Fi
- ISP failover
- Cloud PBX / VoIP
- Teams Phone
Automation & Integration
Stop doing manually what should happen automatically. We build flows and integrations that save hours every week.
- Power Automate
- API integrations
- Approval workflows
- CRM / ERP connectors
- Automated reporting
- Document & e-sign flows
Physical Security & Smart Buildings
UniFi Protect surveillance and Home Assistant automation — privacy-first, locally controlled, integrated with your IT.
- UniFi Protect CCTV
- Smart motion & AI
- Access control
- Home Assistant
- Lighting & HVAC
- Energy monitoring
Why Sigma Labs
Different where it matters.
Most IT companies react. We prevent. Most charge per call. We take ownership.
<2hr
Lightning Response
We guarantee a response to critical issues within two hours — because your business can't wait in a ticket queue.
0
Security-First by Design
Every solution starts with security, not as an afterthought. Zero successful breaches across our managed client base.
∞
Automation-First Mindset
We don't just fix IT problems — we eliminate them. Automated workflows mean less human error and more scale.
How It Works
Simple start. Powerful results.
From the first call to full deployment, we handle everything — so you stay focused on running your business.
01
Book a Consultation
Tell us about your business, team and challenges. No obligation, no sales pitch — just a real conversation.
02
We Audit Your Setup
We review devices, security posture, licences and network, then hand you a clear report with findings and priorities.
03
We Build & Deploy
Our team implements the agreed solution — migrations, deployments, configuration — with minimal disruption.
04
Ongoing Optimisation
We become your ongoing partner — monitoring, patching, responding and continuously improving performance and security.
Results
Real businesses. Measurable outcomes.
50+
Businesses Supported
Across finance, legal, healthcare and more
47min
Avg Response Time
For critical incidents — well under our SLA
0
Security Breaches
Across all managed clients since inception
30%
Avg Cost Reduction
After moving to a managed services model
Case Study
Professional Services Firm — 35 Users
A Sydney-based financial advisory firm was running an ageing on-premise server with no backup strategy, no endpoint protection, and an unresponsive provider. A near-miss ransomware incident prompted them to call Sigma Labs.
6 weeks
Full migration to Microsoft 365 + Azure
$2,400/mo
Saved versus their previous vendor
100%
Compliant with data-retention requirements
Testimonials
Trusted by businesses across Australia.
★★★★★
Sigma Labs transformed how we operate. The Microsoft 365 migration was seamless — not a single hour of downtime. They're fast, transparent, and genuinely care about outcomes.
Director, Financial Advisory · Sydney
★★★★★
The automation work they did with Power Automate saves my team at least six hours a week on manual data entry. Practical thinking we didn't expect from an IT company.
Operations Manager, Healthcare · Melbourne
★★★★★
We had a ransomware scare before switching to Sigma Labs. Since then, zero incidents. Their endpoint protection and staff training have genuinely changed our security culture.
Partner, Legal Practice · Brisbane
About Sigma Labs
Practical IT experts,
Work With Us
Practical IT experts,
not theoretical consultants.
Sigma Labs was built on a simple belief: Australian businesses deserve enterprise-grade IT without enterprise-grade complexity or cost. We're a founder-led team with deep roots in Microsoft infrastructure, Azure architecture and enterprise security.
We don't hand you a playbook and disappear. We become part of your team — understanding your operations, goals and constraints — and build IT around them.
ReliabilityUptime commitments backed by real SLAs, not promises.
Security-FirstEvery solution is built with a security-by-design philosophy.
Simplicity Through AutomationWe cut complexity by automating what shouldn't need humans.
Microsoft Partner Status
Azure · M365 · Security
FAQ
Common questions,
Common questions,
honest answers.
Still wondering if Sigma Labs is the right fit? These are the questions we hear most often.
Do you only work with large businesses?
Not at all. We work with businesses from 2 to 200+ users. Whether you're a solo practitioner needing a reliable setup or a 50-person firm needing full managed services, we tailor our offering to your scale and budget.
What happens if something breaks outside business hours?
Managed services clients have access to our after-hours emergency line for critical incidents. Most issues are detected by our monitoring systems before you notice them — and resolved automatically or by our team overnight.
How long does onboarding take?
For most SMBs, onboarding takes 2–4 weeks from signed agreement to full coverage. Complex migrations or large environments may take longer, but we always provide a clear timeline upfront.
Do you lock clients into long contracts?
Our standard managed services agreements are month-to-month after an initial 3-month onboarding period. We believe in earning your business every month — not trapping you in contracts.
Can you work alongside our existing IT person?
Absolutely. Many clients have an internal IT coordinator or part-time resource. We act as Tier 2/3 escalation, handle the complex infrastructure work, and fill gaps — working alongside your team, not replacing them.
Get Started
Ready to take control
Ready to take control
of your IT?
Book a free 30-minute consultation. We'll review your current environment, identify risks and opportunities, and outline what a tailored solution would look like — no obligation.
Email us
hello@sigmalabs.com.au
hello@sigmalabs.com.au
Location
Australia-wide · Remote & on-site
Australia-wide · Remote & on-site
Currently accepting new clients — limited availability this quarter
Book Your Free Consultation
We'll respond within one business day to schedule your call.
Request received!
We'll be in touch within one business day to schedule your consultation.